Retail Terms & Conditions

Faulty Goods Refund Policy

You are entitled to a full refund or store credit for items you purchase from Snowboard Workshop and Ski Hire NZ if:

The product is faulty or unsafe and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; and

You return the item within 30 days after purchase; and

You have a proof of purchase, such as your receipt

• You can not return the item if it has been worn or used and tags and labels have been removed and original packaging has been disposed of.
• Any warranties or repairs on goods which have been purchased at Snowboard Workshop or Ski Hire NZ may take up to 30 days to process. Snowboard Workshop & Ski Hire NZ must refer to the manufacturer to determine the course of action to be followed and will act as a liaison between the customer and manufacturer.
• As an alternative to a refund, Ski Hire NZ & Snowboard Workshop are also happy to provide you with store credit or exchange of item to the equivalent value to the item.

Sale items are not included in this ‘Change of Mind Policy’

 

Warranty Policy

Snowboard Workshop/SkihireNZ is aware your goods will experience some wear and tear – that’s what you buy them for! 

All products sold by Snowboard Workshop/SkihireNZ are covered by the manufacturer's warranty (further information can be found on the relevant manufacturers site for their specific policies). Snowboard Workshop/SkihireNZ will liaise with the manufacturer or supplier on behalf of the customer wherever possible. The manufacturer will make all final warranty decisions.

• Any warranties or repairs on goods which have been purchased at SkihireNZ or Snowboard Workshop store may take up to 30 days to process, as Snowboard Workshop must refer to the manufacturer to determine the course of action to be followed and will act as a liaison between the customer and manufacturer. It is the manufacturers right to determine whether the item is to be repaired, replaced, or refunded. 
• As an alternative to a refund, Snowboard Workshop/SkihireNZ is also happy to provide you with a store credit for use on your choice of product or service or exchange of item to the equivalent value to the original item should the outcome be deemed a warranty and an exact replacement cannot be offered.
• For warranty items purchased through SkihireNZ and Snowboard Workshop taken outside of New Zealand, we will assist the customer in gaining contact with the manufacturer or supplier in the relevant country. In situations where the warranty must be handled in New Zealand, return shipping on warranty claims is the responsibility of the buyer. The manufacturer or SkihireNZ/Snowboard Workshop will cover return shipping charges on all items replaced or repaired under warranty. 

*Used and demo products are sold "as is" and do not carry a warranty by SkihireNZ or Snowboard Workshop. 

 

Hints on a few things that are NOT covered by warranty:

• Damage to the inside of goggle lenses/fogging from wiping and improper storage
• Normal wear and tear from general use (chipped top sheets, scratched lenses, etc.)
• Fabric damage due to ski/snowboard edges/bindings
• Parts, hardware or accessories lost after purchase

 

Change of Mind Policy

If you simply change your mind we do offer a refund or exchange of value equivalent to the purchase price for most items provided that:

•  You return the item within 30 days from the date of purchase; and
  The item is unworn, unused and in its original condition; and
•  All original labels and tags are attached to the item or it is in its original packaging; and
• You provide Snowboard Workshop or Ski Hire NZ a registered receipt as proof of purchase. 

Sale items are not included in this ‘Change of Mind Policy’

 

 

Email: info@snowboardworkshop.co.nz                  Location: 17 Shotover St, Queenstown, NZ                    Phone +64 3 442 9660